My Oracle Support Banner

The Import File Is Recieving Not Encoded With ORA_ZCA_UTF8_ENCODING (Doc ID 2726117.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Leads, Sales Campaigns

As a part of integration customer has an Informatica job that submits a file import job to oracle engagement cloud.
They are running into an issue where the Informatica job for the call list fail on the first run with the below error and it goes through fine second time without any issues.

Informatica runs the following EDCL command

java -jar oscdataloader.jar submit -config /infoa/apps/EDLC/config/ACCOUNT/Schedule_Daily


ERROR
-----------------------
Checking Oracle CX Sales connection
Checking Oracle CX Sales connection.
Checking Oracle CX Sales connection..
Checking Oracle CX Sales connection...OK.
The input file is not encoded with ORA_ZCA_UTF8_ENCODING.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run EDCL command to import lead from Informatica
2. EDCL client sometimes throws the following error
The input file  is not encoded with ORA_ZCA_UTF8_ENCODING.
3. Second run with the same parameters and file, runs successfully

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.