My Oracle Support Banner

No Response from ODA Web SDK with "WebSocket connection to 'wss://<ODA_CONSOLE_BASE>/chat/v1/chats/sockets/websdk?channelId=<CHANNEL_ID>&userId=<USER_ID>' failed: Error during WebSocket handshake: Unexpected response code: 404" (Doc ID 2726599.1)

Last updated on NOVEMBER 12, 2020

Applies to:

Oracle Digital Assistant - Version 20.x to 20.x
Information in this document applies to any platform.

Symptoms

No response from a chat Web UI developed by the Oracle Digital Assistant (ODA) Native Client SDK (Oracle Web SDK). The following error message is displayed in the "Console" tab of the Browser's Developer Tool;

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.