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Unable To Add Bill To Address To Account When Going From Quotes (Doc ID 2726844.1)

Last updated on NOVEMBER 07, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Accounts, Contacts, Households

When attempting to add a new bill to address to an account when going from Quotes and Orders, the following error occurs.

ERROR
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An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 52, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_CRM_UIAPP.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Quotes and Orders.
2. Search for an account.
3. Go to Edit account page by clicking on the account under the Account column.
4. Go to Profile.
5. Add a new address with type 'Bill to'.
6. Fill the mandatory fields.
7. Click Ok.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add a new bill to address to an account.

Cause

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In this Document
Symptoms
Cause
Solution
References


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