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Error when Reconfiguring Quote [Unable to restore config state from cached data] (Doc ID 2726847.1)

Last updated on DECEMBER 02, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to reconfigure a quote, the following error occurs:

Unable to restore config state from cached data

In the bm.log, errors about rules appear immediately before the config state errors. These can appear in several possible formats:

[ERROR] com.bm.xchange.services.configuration.bs.rules.ConfigBsRuleBO.applyRuleCondition(ConfigBsRuleBO.java:1141) - BML Line No : xx
Rule has failed to execute. Rule Location : allEquipment:{Rule Type} (Rule Name : {Rule Name}, Rule Order No : xx) Condition Function
com.bm.xchange.services.scripts.bmjscript.BMJScriptSystemException: A RuntimeException has occurred.
at com.bm.xchange.bmscript.configuration.condition.ConfigRuleCondition_xxxxxxxx.exec(ConfigRuleCondition_xxxxxxx.java:58)
...
Caused by: java.lang.NullPointerException

[ERROR] com.bm.xchange.services.scripts.bmjscript.context.BmJScriptContext.execFunction(BmJScriptContext.java:261) - Script execution failed.
com.bm.xchange.services.scripts.bmjscript.BMJScriptSystemException: A RuntimeException has occurred.
at com.bm.xchange.bmscript.configuration.action.ConfigRuleAction_xxxxxxx.exec(ConfigRuleAction_57924038.java:336)
....
Caused by: java.lang.NullPointerException

[ERROR] com.bm.xchange.rest.exceptions.BMSystemExceptionHandler.toResponse(BMSystemExceptionHandler.java:48) - System exception
com.bm.xchange.util.BMSystemException: Unable to restore config state from cached data.

Cause

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In this Document
Symptoms
Cause
Solution
References


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