Datafox and Salesforce show as connected but your Salesforce user shows an X and this error: "Not connected. Connect your user so that you can see DataFox’s iFrame in Salesforce"
(Doc ID 2727429.1)
Last updated on APRIL 22, 2021
Applies to:Oracle DataFox Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.
On: NA version, Integrations
We switched Domains and USERS are having trouble connecting
Datafox and Salesforce show as connected. Good here
Your Salesforce user shows an X and this error: Not connected. Connect your user so that you can see DataFox’s iFrame in Salesforce.
When I try to connect (or any other team member), this error shows as below.
Contact Oracle Support to get help."
It appears there was an error authenticating with Salesforce:
An unknown error occurred:
Please try the request again, if the problem persists please contact support.
To view full details, sign in with your My Oracle Support account.
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In this Document