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Datafox and Salesforce show as connected but your Salesforce user shows an X and this error: "Not connected. Connect your user so that you can see DataFox’s iFrame in Salesforce" (Doc ID 2727429.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle DataFox Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On: NA version, Integrations

We switched Domains and USERS are having trouble connecting

Datafox and Salesforce show as connected. Good here

Your Salesforce user shows an X and this error: Not connected. Connect your user so that you can see DataFox’s iFrame in Salesforce.

When I try to connect (or any other team member), this error shows as below.

Contact Oracle Support to get help."

ERROR
-----------------------
"Uh-oh!
It appears there was an error authenticating with Salesforce:

An unknown error occurred:
Please try the request again, if the problem persists please contact support.

Cause

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In this Document
Symptoms
Cause
Solution


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