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How To Update The Email Of A Person / Worker? (Doc ID 2727708.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Accounts, Contacts, Households

Getting an error when updating an email using the crmService/FoundationPartiesPersonService web service.

ERROR
-----------------------
JBO-27004: Attribute set for EmailAddress in entity EmailEO failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using https://host/crmService/FoundationPartiesPersonService?WSDL
2. Send request:
<soapenv:Body>
<typ:updatePerson>
<typ:personParty>
<per:PartyId>999999999999999</per:PartyId>
<per:Email>
<con:ContactPointId>999999999999999</con:ContactPointId>
<con:EmailAddress>email address</con:EmailAddress>
</per:Email>
</typ:personParty>
</typ:updatePerson>
</soapenv:Body>

3. The response is an error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the person email.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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