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Unifier REST Call: No Response Using "Get Authentication Token" REST Service (Doc ID 2727975.1)

Last updated on JANUARY 26, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.10 and later
Primavera Unifier - Version 19.12.9.0 and later
Information in this document applies to any platform.

Symptoms

When sending a "Get Authentication Token" REST call to a STAGE environment, the following error message is being displayed in the REST client:


ERROR
-----------------------
"Error getting response; org.apache.http.client.ClientProtocolException"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Configure REST client to send "Get Authentication Token" call to Stage environment.
  2. Customer REST client doesn't get a response from integration servers, the error above is displayed.

Cause

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In this Document
Symptoms
Cause
Solution


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