My Oracle Support Banner

Oracle Public Sector Permits Cloud:OIA Guide (aka OPA) Deployed To Prod Environment Is Mixed Up With Test Environment (Doc ID 2728375.1)

Last updated on JANUARY 05, 2021

Applies to:

Oracle Public Sector Permits Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.10.0 version, Agency Setup & Configuration

OIA Guide (aka OPA) deployed to Prod environment is mixed up with Test environment

Expected:
OIA Guide will send emails from and save recommendations to the environment in which the public user is working.
We will be able to create a single guide that works the same, but according to the environment in which it is deployed.

Actual:
OIA Guide is mixing up Prod and Test environments.

The OIA guide is configured and deployed/activated in the OPA Hub. Connectors exist for all environments. To deploy the Guide to an environment, you just update the Agency options. The OPA Anonymous email is different in every environment, because it includes the URL to direct the public user to register in the correct location.

The Guide has been sending the email template from the Test environment to users who are using the Guide in Production, resulting in a lot of public users registering and submitting permit applications in the wrong location.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.