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Synchronization With O365 Is Canceling Appointments (Doc ID 2728618.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Goal

In Engagement an appointment was created for October 16 at 2:00 pm, the client received the notification informing about the meeting, ok perfect
However, yesterday, October 21, the client received a notification saying that the appointment was canceled. But at no time was it canceled in Engagement.

Why does this happen and how can we avoid it?
 

Solution

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In this Document
Goal
Solution
References


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