Intercompany Value in Intercompany Balancing Lines Generated Incorrectly and Not Considering the Transacting Balancing Segment Values (Doc ID 2729786.1)

Last updated on JANUARY 22, 2025

Applies to:

Symptoms

On : 11.13.20.07.0 version, Journals and Intercompany

ACTUAL BEHAVIOR
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Intercompany transactions are generating incorrect values in intercompany segment for intercompany IC balancing lines.
For eg. if available balancing segment values BSVs are AAA, BBB, CCC, DDD
and the transaction created is between BSVs AAA-CCC then IC balancing lines should have been between AAA-CCC but instead it is getting created randomly with AAA-BBB and CCC-DDD.
This is happening for BSVs and all instances.

IC Balancing lines generated like:

BSV AAA-Account Value-Intercompany BBB
BSV CCC-Account Value-Intercompany DDD

Expected IC Balancing lines:

BSV AAA-Account Value-Intercompany CCC
BSV CCC-Account Value-Intercompany AAA

EXPECTED BEHAVIOR
-----------------------
Expect that the intercompany balancing segment values to be generated as AAA-CCC (based on the transacting BSVs) instead of AAA-BBB and CCC-DDD

STEPS
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The issue can be reproduced at will with the following steps:
1. go to General Accounting > Journals > Create Journal
2. Enter a manual/spreadsheet journal with transacting bsvs as AAA-CCC and post the journal entry
3. Check that the generated intercompany balancing lines have intercompany segment values as AAA-BBB instead of AAA-CCC and CCC-DDD

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reconcile the intercompany entries.

Cause

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