AutoAccounting Rules are Not Getting Triggered When Transaction is Being Updated (Doc ID 2730594.1)

Last updated on DECEMBER 15, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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AutoAccounting rules for Cost center segment for AR transaction is set to be derived from salespersons.

When the customer create an invoice where is providing the salesperson number all the accounts from the distribution are derived correctly : the 3th segment from the ccid is the salesperson from the invoice
When the customer try to update the salesperson on the invoice , the accounts from the distribution are not changed : the 3th segment from the ccid is populated with the old salesperson

System is not updating the new value for the cost center segment.

EXPECTED BEHAVIOR
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After the customer changed the sales person on the invoice, the cost center segment should be updated with the new value, as per the new Salesperson setup within the transaction.

Cause

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