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Interactive Dashboard Outlook Not Showing Click Data In Reporting (Doc ID 2730784.1)

Last updated on OCTOBER 19, 2023

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Information in this document applies to any platform.

Goal

Why does Outlook not show any click activity in Interactive Dashboard Reporting?

Outlook is not showing any email click activity for all emails deploying out of Responsys. Can see the amount of sent, delivered, open, but there is no click activity. Other browsers are showing activity in the click section, but anything related to Microsoft is not showing data.
 

Solution

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Goal
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