Create Main Contact From Service Request Edit Page Is Taking More Than 45 Seconds
(Doc ID 2731069.1)
Last updated on NOVEMBER 23, 2020
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.
On : 11.13.20.07.0 version, Performance
Click on "Create" contact in Service Request "Edit" Page is taking a very long time to complete.
The execution is taking between 45 seconds and 1.5 minutes.
- Open Service Request Landing Page and select a Service Request
- Add a Main Contact with Details (First Name/Last Name/Email)
- Search for User using the provided Details but there are no results
- Create a New Contact and select it
- Click on OK Button to make the change in the Service Request Edit Page on the Main Account Field --> This action is taking a long time to complete (between 45 seconds and 1.5 minutes)
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