My Oracle Support Banner

Create Main Contact From Service Request Edit Page Is Taking More Than 45 Seconds (Doc ID 2731069.1)

Last updated on MAY 25, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Performance

Click on "Create" contact in Service Request "Edit" Page is taking a very long time to complete.
The execution is taking between 45 seconds and 1.5 minutes.

- Open Service Request Landing Page and select a Service Request

- Add a Main Contact with Details (First Name/Last Name/Email)

- Search for User using the provided Details but there are no results

- Create a New Contact and select it

- Click on OK Button to make the change in the Service Request Edit Page on the Main Account Field --> This action is taking a long time to complete (between 45 seconds and 1.5 minutes)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.