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Create Main Contact From Service Request Edit Page Is Taking More Than 45 Seconds (Doc ID 2731069.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Performance

ACTUAL BEHAVIOR
---------------
Click on "Create" contact in Service Request "Edit" Page is taking a very long time to complete.
The execution is taking between 45 seconds and 1.5 minutes.



STEPS
-----------------------
- Open Service Request Landing Page and select a Service Request

- Add a Main Contact with Details (First Name/Last Name/Email)

- Search for User using the provided Details but there are no results

- Create a New Contact and select it

- Click on OK Button to make the change in the Service Request Edit Page on the Main Account Field --> This action is taking a long time to complete (between 45 seconds and 1.5 minutes)

Cause

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In this Document
Symptoms
Cause
Solution
References


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