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Error: "504 Gateway Timeout error" Displayed When Attempting to Login to Oracle Hosted Cloud (OCI) Environment, Environment Is Down (Doc ID 2731621.1)

Last updated on DECEMBER 22, 2020

Applies to:

Primavera Unifier Cloud Service - Version 19.12.7.0 and later
Information in this document applies to any platform.

Symptoms

When users attempt to log into an Oracle Hosted Cloud environment (OCI environment, URL format: https://unifier.oraclecloud.com/<name>) they are not able to access Unifier and may receive the following error.

ERROR
-----------------------
504 gateway timeout error

Oftentimes this error would occur for around 15-30 minutes and after 45 minutes the environment would typically recover.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Open a supported web browser > Enter environment URL
  2. At the login prompt enter user credentials.
  3. Users not able to access, and they may see the error noted above.

Cause

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In this Document
Symptoms
Cause
Solution
References


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