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Intercompany Transaction Error Saying "The primary customer site for the customer assigned to legal entity XXX is inactive. (FUN-720085)" (Doc ID 2732404.1)

Last updated on DECEMBER 15, 2023

Applies to:

Oracle Fusion General Ledger Cloud Service - Version and later
Oracle Fusion Financials Common Module - Version and later
Information in this document applies to any platform.


On : version, Journals and Intercompany

Unable to create the intercompany transaction saying customer and supplier site inactive.

When trying to submit an intercompany batch, the following error is displayed

The primary customer site for the customer assigned to legal entity XXX Receiver LE is inactive. (FUN-720085)

The issue can be reproduced at will with the following steps:
1. Go to Intercompany Accounting > Transactions
2. Create a new intercompany batch and submit it
3. Check the error encountered

The issue has the following business impact:
Due to this issue, users cannot create intercompany transactions


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