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Unable To Edit Order Details in Agent (Doc ID 2732416.1)

Last updated on NOVEMBER 30, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When trying to edit the order details in the agent, the screen appears to be disabled and no further action can be performed.

The issue can be reproduced at will with the following steps:

  1. Search for any order in the "Submitted to fulfillment" state.
  2. Click on the order id to load the order details.
  3. Click on edit order to amend the order.
  4. Click on "Order Summary" to go back and then click on "Edit order".
  5. Popup is displayed "This order is currently under edit..". After clicking "Yes", the page appears to be disabled.

 

Cause

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In this Document
Symptoms
Cause
Solution


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