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Error 'Failed to load(Invalid JSON payload....)' For Dash Prompts With Custom SQL (Doc ID 2732862.1)

Last updated on FEBRUARY 03, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


Dashboard prompt based on SQL does not open.

Failed to load(Invalid JSON payload: {"VTColumnValues":{"currentPageInOptions":0,"moreOptions":true,"usedCustomValues":false,"querySql":"SELECT \"Opportunity Extension\".\"Extension Attribute Character 028\" FROM \"Sales - CRM Opportunities and Products Real Time\" WHERE \"Opportunity Extension\".\"Extension Attribute Character 028\" IS NOT NULL","columnValues":[{"a":"DBFMO","c":0},{"a":"REM","c":0}.... and more

The issue can be reproduced at will with the following steps:
1. Dashboard prompt based on SQL

2. Login in Application
3. Run dashboard
4. Error occurs


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