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Error: "Alert - Error while loading preferences." When Attempting To Open Cost Sheet (Doc ID 2732929.1)

Last updated on JANUARY 05, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to open a Project Cost Sheet, the following Error message is displayed.

ERROR
-----------------------
"Alert Error while loading preferences."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment
  2. Navigate to Project/Shell where the issue has been observed and Attempt to open the Project Cost Sheet > The error message noted above is displayed.
  3. Note that after the error occurs, instead of displaying the Project Cost Sheet objects, there is a "Test Warning" and "Test Message" text in the right pane.

Cause

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In this Document
Symptoms
Cause
Solution
References


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