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Single User Receives the "Unable to Connect to Database" in P6 Professional via CloudConnect Even After Confirming Database Connection Details (Doc ID 2732932.1)

Last updated on JULY 21, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 to 19.12.3.0 [Release 15.1 to 19.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 to 19.12.3.0 [Release 15.1 to 19.12]
Information in this document applies to any platform.

Symptoms

When a particular user attempts to login to P6 Professional using Cloud Connect, the following error occurs.

Unable to connect to the database. Please run the database configuration tool or contact your administrator.

 

The issue can be reproduced at will with the following steps:

  1. Launch P6 Professional.
  2. Edit the database connection and verify a successful connection.
  3. Attempt to login to P6.
  4. Observe the reported error.

Changes

 

Cause

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