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PRC:SSP: Punchout Image Not Displaying In Google Chrome Browser (Doc ID 2733379.1)

Last updated on DECEMBER 14, 2020

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.20.07.0 and later
Oracle Fusion Self Service Procurement - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Procurement Catalog

ACTUAL BEHAVIOR
---------------

Supplier logo added to Edit Catalog Punchout > Image url is not previewed in Image Preview or loaded in Requisition page for users using Browser Google Chrome only.
In Mozilla Firefox, the image/Supplier logo is previewed and loaded successfully.

EXPECTED BEHAVIOR
-----------------------
Supplier Punchout Image to preview in Edit Catalog Punchout > Image Preview and load in Requisition page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Google Chrome browser
2. Sign on to Fusion Applications
3. Go to Edit Catalog Punchout and set up Amazon punchout/Image url
> notice that the Image Preview does not show the icon
4. Go to Requisition page and review Amazon punchout
> Icon is not loaded (punchout works, the problem is just the icon not being loaded/displayed).
5. Open Mozilla Firefox
6. Sign on to Fusion Applications using the same instance, same user
7. Go to Edit Catalog Punchout and set up Amazon punchout/Image url
> notice that the Image Preview shows the icon
4. Go to Requisition page and review Amazon punchout
> Icon is loaded

 

Cause

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In this Document
Symptoms
Cause
Solution


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