Fusion Profile Management: HR Cannot Print The Talent Profile Of A Worker (Doc ID 2734800.1)

Last updated on FEBRUARY 02, 2021

Applies to:

Symptoms

On : NA version, Profile Management

When HR is trying to print the talent profile (= skills and qualification) of a worker or a direct report,
the following error occurs.

ERROR
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"An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 15, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_HCM_UIAPP."

STEPS
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The issue can be reproduced at will with the following steps:
1. search for a worker within your scope or a direct report
2. go to the tab "skills and qualifications"
3. click on the action button
4. click on the print action
5. see error message

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot print the talent profile

Cause

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