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Office 365 - Not Logged In User Caused Sync Issue (Doc ID 2735172.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Microsoft Office 365


We can see users who haven't logged on, but they cause sync issues.

Inactivity should not cause any issues for O365 Add In.
 

ERROR
-----------------------
JBO-27004: Attribute set for ResponseCode in entity ActivityAssigneeEO failed

STEPS
----------------------
1. User activated Sales Coud O35 Add in
2. User never logged in via side panel
3. Sync fails for this user even if he has never logged into the side panel

Cause

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In this Document
Symptoms
Cause
Solution
References


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