My Oracle Support Banner

Unable To Create New Users, Duplicate Users Exist in Primavera Administration (Doc ID 2735461.1)

Last updated on SEPTEMBER 23, 2021

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 19.12.6 version, Cloud Admin - Provisioning, Access,

When attempting to create a new user in Primavera Administration the following errors occur.

ERROR
-----------------------
UserA Already Exists. Enter a unique value
UserB Already Exists. Enter a unique value

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1.  Log in to the environment
  2.  Go to Primavera Administration
  3.  Try to create a new user
  4.  The errors are returned

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.