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FA: SCM: OM: Order Cancellation Fails With: Invalid qty change request. qtyForAdjustment = <Unfulfilled Qty>. (DOO-2685413) (Doc ID 2735501.1)

Last updated on NOVEMBER 29, 2023

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

An error is reported when cancelling a Sales Order Line:

When cancelling a dropship line which is split due to ASN created for less than ordered qty (and now want to cancel un-fufilled qty), results in error.

An error occurred during processing of a change order. Contact your help desk. Error reference: Invalid qty change request. qtyForAdjustment = <Unfulfilled Qty>. (DOO-2685413)

In this instance the Sales Order Line is has been split while shipping a revised quantity.

The actions performed are:

1. Dropship order created and submitted.
2. A Requisition and Purchase Order has been created and process.
3. An ASN is created for a quantity which is less than the ordered qty.
4. The line is split and the error is reported when cancelling the order line.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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