My Oracle Support Banner

FA: SCM: OM: Order Cancellation Fails With: Invalid qty change request. qtyForAdjustment = <Unfulfilled Qty>. (DOO-2685413) (Doc ID 2735501.1)

Last updated on JANUARY 23, 2023

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

An error is reported when cancelling a Sales Order Line:

When cancelling a dropship line which is split due to ASN created for less than ordered qty (and now want to cancel un-fufilled qty), results in error.

An error occurred during processing of a change order. Contact your help desk. Error reference: Invalid qty change request. qtyForAdjustment = <Unfulfilled Qty>. (DOO-2685413)

In this instance the Sales Order Line is has been split while shipping a revised quantity.

The actions performed are:

1. Dropship order created and submitted.
2. A Requisition and Purchase Order has been created and process.
3. An ASN is created for a quantity which is less than the ordered qty.
4. The line is split and the error is reported when cancelling the order line.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.