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Issues Relating to Installing/Uninstalling Smart View When Deployed Via Third-Party Packaging Solutions (Doc ID 2735555.1)

Last updated on JUNE 28, 2021

Applies to:

Oracle Financial Consolidation and Close Cloud Service - Version 20.11.62 and later
Information in this document applies to any platform.

Symptoms

One or more problems arise after installing Oracle Smart View For Office using a custom package (developed using a third-party utility):

> Smart View cannot be uninstalled via Control Panel because it does not show as an entry under "Programs and Features" in Windows.
> The Smart View add-in does not show in Excel or other MS Office applications.
> Smart View preferences are not set to the standard chosen by your organization.
> Additional similar issues may be observed.

Changes

Smart View was recently installed/upgraded.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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