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When Attempting to Print a Document an Error Occurs [An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.] (Doc ID 2735875.1)

Last updated on MARCH 09, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 20 C Patch 2 to 21 A Patch 5 [Release 20 to 21]
Information in this document applies to any platform.

Symptoms

When attempting to print a document, an error occurs sporadically:

An unknown error (class java.lang.NullPointerException) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2020-09-24 17:12:07.

This issue only occurs in the JET UI and does not happen on every print. This will only happen when the site has multiple nodes.

Changes

The site was recently upgraded.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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