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PDF Error - Failed to Load [20D] (Doc ID 2736012.1)

Last updated on APRIL 14, 2021

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 20D and later
Oracle Taleo Onboarding Cloud Service - Version 20D and later
Information in this document applies to any platform.

Symptoms

The Failed to Load Error has been encountered in these areas:

  1. Merge Forms (Candidate Action: Fill-out form)

  2. New Hire Content Page task > opening uploaded documents

  3. On the Career Section when a candidate is opening uploaded documents

  4. In Onboarding Process > user attempts to open a System Document - Two Issues

    Item 4  - Cause  A  - Brackets around variables

    Item 4  - Cause  B  - Drop-down (Multi-selection) fields used

Changes

Clients reported this as of 20D

Cause

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In this Document
Symptoms
 
 Merge Forms (Candidate Action: Fill-out form)
 New Hire Content Page task > opening uploaded documents
 On the Career Section when a candidate is opening uploaded documents
 In Onboarding Process > user attempts to open a System Document - Two Issues
 Item 4  - Cause  A  - Brackets around variables
 Item 4  - Cause  B  - Drop-down (Multi-selection) fields used
 
Changes
Cause
 Summary of Various Symptoms
 1. Merge Form Issue 
 2. Content Page Issue 
 3. Career Section View Uploads
 4 Onboarding Process System documents - Two causes
  A . Brackets around variables
  B.  Drop-down (Multi-selection) fields used
Solution
 1. Merge Form Issue - FIXED on 21A.0 and backported to 20D.2.1
 2. Content Page Issue  - Under investigation by R&D
 3. Career Section View Uploads - FIXED in 21A.1, and also available in the 21A.0.2 and 20D.2.4 versions
 4. Onboarding Process System documents Issues
References

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