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FA: SCM: OM: Order Cancellation Fails With: The revision failed while processing service Apply Hold because of error ReturnStatus=ERROR; MessageName=DOO_DS_PO_ON_HOLD; (Doc ID 2736218.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

An error is reported when cancelling a drop ship Sales Order Line from the UI, the Fulfillment Line Status is - Scheduled:

The revision failed while processing service Apply Hold because of error ReturnStatus=ERROR; MessageName=DOO_DS_PO_ON_HOLD; MessageDescription=Order management rejected the change to sales order XXXXX because a hold exists on the purchase order for the drop ship.; MessageSeverity=null; MessageUserAction =Release the hold, and then retry your changes.; . Wait a few minutes, then retry the revision. (DOO-2686100)

Cause

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In this Document
Symptoms
Cause
Solution
References


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