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Constrained picklist on Outcome field does not work with Solution section (Doc ID 2736679.1)

Last updated on MAY 25, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Service Requests

When attempting to Constrained picklist on Outcome field does not work with Solution section
the following error occurs.

ERROR
-----------------------
The outcome pick list is not constrained even if the value map is declared


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a custom FCL
2. Make the custom FCL as the parent of a OOTB FCL(eg :outcome)
ie create a cascading relationship between a custom FCL (parent) and an OOTB
FCL (child)
3.shuttle the OOTB FCL(Outcome) into OOTB Solutions Field group

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users faces the issue

case 1: if the parent custom FCL is also in the Soultions Field group, the
cascading relationship is working fine

case 2 : if the parent custom FCL is in a different section and

2.1 if child OOTB FCL is in OOTB Solutions Field group, the cascading
relationship is not working (ie if we change the parent custom fcl value ,the
OOTB child fcl values wont get modified as per the value map defned)
2.2 if child OOTB FCL is in different custom Field group, the
cascading relationship is working fine

Cause

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In this Document
Symptoms
Cause
Solution
References


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