Unable to do a Verified Return Transaction from a Specific Store
(Doc ID 2736730.1)
Last updated on DECEMBER 17, 2020
Applies to:Oracle Retail Xstore Office Cloud Service - Version 18.0 and later
Information in this document applies to any platform.
Unable to do a Verified Return Transaction from a Specific Store.
1. This is occurring in the Production environment.
2. Unable to do a verified return for a transaction sold from store X.
3. Store X is the only affected store that is facing the issue.
4. All transaction related table entries are populated but suspecting data is not in RPT_sale_line table.
Example Transaction is showing as unverified return, but this transaction is available in XOC.
See the following log file error:
WARN [1355 ] 2020-12-07 12:02:03,874 Verified return of transaction [...] is missing the following required information:
:: dtv.pos.register.returns.CheckTransactionMissingDataOp [REGISTER:OCP [User]]
INFO [ ] 2020-12-07 12:02:03,882 [Prompt] TRANSACTION_MUST_BE_UNVERIFIED :: OPCHAIN_FLOW [AWT-EventQueue-0]
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