My Oracle Support Banner

Xstore Integration With Resa Shows Calculations Discrepancies (Doc ID 2737319.1)

Last updated on JANUARY 14, 2021

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

Xstore integration with RESA shows calculation discrepancies. Xstore is treating payment as the sum of the product deposit + tax. When sent to RESA it is expecting deposit of the product not the summation of the tax and deposit.

Steps To Reproduce:

  1. Initiate a layaway create / complete transaction in Xstore.
  2. Once the transaction flowed into ReSA, view the tax discrepancies in ReSA.
  3. Need to manually reduce the payment by the tax amount in ReSA, for all the product previously paid for to complete the Layaway transaction.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.