Email Notifications not being received by some users (Doc ID 2737769.1)

Last updated on MARCH 01, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 A and later
Information in this document applies to any platform.

Symptoms

A certain subset of users do not receive Email Notifications for Approvals or Step Transitions. This occurs when the Email Notification is defined to use Email Templates.

Changes

User Preference Changes
User Email changes
Email Notification setup changes (Step workflow/Approval workflow)
New Users created

Cause

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In this Document

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Email Notifications not being received by some users (Doc ID 2737769.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!