My Oracle Support Banner

FA: SCM: OM: Orders Lines Stuck In Awaiting Shipping Status After Ship Confirmation With Error: "Another user has changed the row with primary key oracle.jbo.Key" (Doc ID 2737906.1)

Last updated on APRIL 06, 2021

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

Orders lines stuck in Awaiting Shipping status after ship confirmation and an order have error.

Another user has changed the row with primary
key oracle.jbo.Key[............................].

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.