How To Apply Receipts Via Lockbox To Inactive Customer Accounts Sites? (Doc ID 2737938.1)

Last updated on DECEMBER 17, 2020

Applies to:

Goal

When a receipt is created via lockbox for a customer account which is inactive, the receipt fails with the error 'Bill-to site is required, but the customer wasn't assigned a primary bill-to site.'

This error will occur regardless of if in the Lockbox setup is Billing Location Required or not.

Can the open obligation being payed for customer accounts even if the account has been disabled?
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.