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How To Apply Receipts Via Lockbox To Inactive Customer Accounts Sites? (Doc ID 2737938.1)

Last updated on DECEMBER 17, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


When a receipt is created via lockbox for a customer account which is inactive, the receipt fails with the error 'Bill-to site is required, but the customer wasn't assigned a primary bill-to site.'

This error will occur regardless of if in the Lockbox setup is Billing Location Required or not.

Can the open obligation being payed for customer accounts even if the account has been disabled?


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