Item Images Not Displayed on EICS Web Client (Doc ID 2737974.1)

Last updated on MARCH 26, 2021

Applies to:

Symptoms

When attempting to lookup items with images, the image is not displayed on the Web client and the following error occurs.

ERROR
---------
sim.log

2020-12-09 17:33:11,939 ERROR [[ACTIVE] ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'][o.r.s.s.i.FindItemImageHandler] Error opening connection to item image URL: https://<HOSTNAME>/image/high/4638086_H.jpgjava.net.SocketTimeoutException: newSocket: Couldn't connect to (<HOSTNAME/IPADDRESS>, <PORT>) even after 25000 millisecs
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:441)
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:364)
at weblogic.net.http.HttpsClient.openWrappedSSLSocket(HttpsClient.java:621)
at weblogic.net.http.HttpsClient.openServer(HttpsClient.java:281)
at weblogic.net.http.HttpsClient.openServer(HttpsClient.java:362)
at weblogic.net.http.HttpsClient.New(HttpsClient.java:576)
at weblogic.net.http.HttpsClient.New(HttpsClient.java:557)
at weblogic.net.http.HttpsURLConnection.connect(HttpsURLConnection.java:265

Steps to Reproduce:

SELECT * FROM ITEM_IMAGE WHERE ITEM_ID = '4638086';

Image URL                                        Image Description

------------------------------------------------------------------

https://<HOSTNAME>/image/high/       4638086_H.jpg

------------------------------------------------------------------

1. Login to EICS web client
2. Look up item 4638086
3. Image is not displayed

Cause

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