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Item Images Not Displayed on EICS Web Client (Doc ID 2737974.1)

Last updated on MARCH 26, 2021

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to lookup items with images, the image is not displayed on the Web client and the following error occurs.

ERROR
---------
sim.log


2020-12-09 17:33:11,939 ERROR [[ACTIVE] ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'][o.r.s.s.i.FindItemImageHandler] Error opening connection to item image URL: https://<HOSTNAME>/image/high/4638086_H.jpgjava.net.SocketTimeoutException: newSocket: Couldn't connect to (<HOSTNAME/IPADDRESS>, <PORT>) even after 25000 millisecs
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:441)
at weblogic.socket.NIOSocketMuxer.newSocket(NIOSocketMuxer.java:364)
at weblogic.net.http.HttpsClient.openWrappedSSLSocket(HttpsClient.java:621)
at weblogic.net.http.HttpsClient.openServer(HttpsClient.java:281)
at weblogic.net.http.HttpsClient.openServer(HttpsClient.java:362)
at weblogic.net.http.HttpsClient.New(HttpsClient.java:576)
at weblogic.net.http.HttpsClient.New(HttpsClient.java:557)
at weblogic.net.http.HttpsURLConnection.connect(HttpsURLConnection.java:265



Steps to Reproduce:

 

SELECT * FROM ITEM_IMAGE WHERE ITEM_ID = '4638086';

Image URL                                        Image Description

------------------------------------------------------------------

https://<HOSTNAME>/image/high/       4638086_H.jpg

------------------------------------------------------------------

1. Login to EICS web client
2. Look up item 4638086
3. Image is not displayed

Cause

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In this Document
Symptoms
Cause
Solution


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