Exported Contracts XML Clauses Are Empty And The XML Clauses Created Are Not Supported Microsoft Word XML Documents At Upload Action (Doc ID 2738271.1)

Last updated on JANUARY 10, 2021

Applies to:

Symptoms

On : 11.13.20.07.0 version, Terms Library

Not able to (Import / Export) XML Clauses in Procurement Contracts


ERROR
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You can't upload file Penalty Term.xml because it isn't a supported Microsoft Word XML document.


STEPS
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The issue can be reproduced at will with the following steps:
1- Prepare the clause in Word file as XML

2- Tried the XML of the following types:
a. Word XML Document (*.XML)
b. Word 2003 XML Document (*.XML)
c. Strict Open XML Document (*.DOCX)

3- From Procurement Contracts:
a. Navigate to Clauses Page
b. Create Clause & Fill the Header
c. Come to the clause text : Click (B) Import Clause
d. Browse to the XML clause & Import

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Import / Export Clauses.

Cause

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