Fusion Cloud Payments Supplier External Bank Account Inactive (Doc ID 2738385.1)

Last updated on JULY 08, 2021

Applies to:

Goal

Fusion Cloud Payments - Supplier External Bank Account Inactive

PPR status report is showing that payments for supplier are being rejected with validation error:

"The external bank account is inactive. Either the bank account or the assignment of the bank account to the payee is no longer active."

The invoices that are showing the error have a bank account assigned at the the invoice installment level.
In the supplier setup, it looks like users can't delete the bank account so admins made it inactive 10/2.

Shouldn't that update on the invoices to became blank?
Do users have to manually remove the bank account on each one? is there any option to mass update each installment to Null?
 

Solution

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