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Error Received For Customer Simple File Import (Doc ID 2738582.1)

Last updated on JUNE 29, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Customers

When attempting to run Customer Import
the following error occurs.

ERROR
-----------------------
“Unable to retrieve error message and token information. Log a service request and reference error code HZ_IMP_INVAL_VALUE_COMPARE and token values ATTRIBUTE1ATTRIBUTE2ATTRIBUTE3nullnull.”


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Input all the necessary values in the Input file
2. Generate the ZIP and Upload the Spreadsheet
3. Validate the Log file for Errors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to load the customers

Cause

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In this Document
Symptoms
Cause
Solution


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