My Oracle Support Banner

Agent Console is Not Displaying Agent-Order-Summary Page (Doc ID 2739017.1)

Last updated on SEPTEMBER 24, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.


After an upgrade, OCC-Agent is not displaying 'Agent-Order-Summary' details for all the orders. 

Console errors:

Reproducible Steps:

1. Log in to the Agent dashboard.
2. Select Orders.
3. Search for an Order Number "Submitted to fulfillment".
4. Click the Order Number link.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 For Custom Widgets:
 For OOTB Widgets:

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.