Agent Console is Not Displaying Agent-Order-Summary Page
(Doc ID 2739017.1)
Last updated on SEPTEMBER 24, 2021
Applies to:
Oracle Commerce Cloud Service - Version 21.1.1 and laterInformation in this document applies to any platform.
Symptoms
After an upgrade, OCC-Agent is not displaying 'Agent-Order-Summary' details for all the orders.
Console errors:
Reproducible Steps:
1. Log in to the Agent dashboard.
2. Select Orders.
3. Search for an Order Number "Submitted to fulfillment".
4. Click the Order Number link.
Cause
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In this Document
Symptoms |
Cause |
Solution |
For Custom Widgets: |
For OOTB Widgets: |
References |