Service Assignment Rule For The Terminated Employee Case Is Failing As It Goes To HR Default Queue
(Doc ID 2739584.1)
Last updated on DECEMBER 28, 2020
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Customer wants to know if a service request can be assigned to a particular queue when a Terminated Employee in Primary Point of Contact and the assignment is set based on the Legal Entity of the terminated employee.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document