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Service Assignment Rule For The Terminated Employee Case Is Failing As It Goes To HR Default Queue (Doc ID 2739584.1)

Last updated on DECEMBER 28, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

Customer wants to know if a service request can be assigned to a particular queue when a Terminated Employee in Primary Point of Contact and the assignment is set based on the Legal Entity of the terminated employee.
 

Solution

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In this Document
Goal
Solution


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