My Oracle Support Banner

FA: SCM: Pricing: Why Item Level Freight Charges Are Not Visible On Referenced RMA? (Doc ID 2739963.1)

Last updated on DECEMBER 29, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

Why are you unable to see item level freight charges on Return referencing original sales order?

1. Order shipped with product lines and a specific item that includes freight charges.
Line 1 - X - price =12.50
Line 2 - Y - price = 4.50
Line 3 - SHIPPING-STD - Freight charge $6.50

Total order value = $23.50

2. Create a Return order referencing the original sales order.
 See that the Return order is created for a total of $17 only. Oracle is not including the 3rd line freight charge on the Return order.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.