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Error : A connection to the server has failed. (status=503) occurs intermittently when users are working in FCCS Application (Doc ID 2740295.1)

Last updated on DECEMBER 31, 2020

Applies to:

Oracle Financial Consolidation and Close Cloud Service - Version 16.05 and later
Information in this document applies to any platform.

Symptoms

When users are working in FCCS application, they are getting an intermittent error A connection to the server has failed. (status=503). What is the cause of the error?

When running the Fiddler trace, it shows the below details.

Symantec: Network Error : Your request could not be completed.

The URL you requested at <EPM Cloud Workspace URL?, could not be reached by the network. The site's server may be down or experiencing a high level of traffic. The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

Tech support information: tcp_error more less

Note: If you are experiencing unexpected denied access, kindly do close and reopen your browser and visit www.google.com first before try again to the desired websites.

Cause

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In this Document
Symptoms
Cause
Solution

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