Error While Adding Items to Invoices (Doc ID 2741880.1)

Last updated on JANUARY 24, 2021

Applies to:

Symptoms

Errors  while adding items to invoices, whether manually entered or defaulted from PO or Receipt. The error is related to TAX information that  seems to be required (however that is not the case).
Subsequently the item is still added, even after cancelling the operation.

Steps to recreate:
  1. Create Invoice for existing PO.
      * Doc Type: Merchandise invoice
      * Non-merch details not provided
      * Document Totals as per PO total Cost and Quantity
      * Tax details not provided at this stage
      * Click Save and Continue
 2. Go to the Items tab and click Add Item.
 3. Enter Item, Quantity, Cost, Tax Code and Click Ok.
          > An Error message is shown with “An application error occurred” 
 4. Click Ok in the Error Dialog, then click cancel in ‘Add Item’ Dialog.
         > Notice the item is added anyway.

Alternatively:
3.  If the item is defaulted from PO and subsequently edited.
        > A different Error message is shown with “Tax information is required".
4. Click Ok in the Error Dialog, then and Click Cancel in the’ Add Item’ dialog.
       > Notice the item is added anyway.

Changes

Cause

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