My Oracle Support Banner

PRC:PO: Master Contract Linked to Purchase Order Generates a Damaged PDF (Doc ID 2742198.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Purchasing Cloud Service - Version and later
Oracle Fusion Purchasing - Version and later
Information in this document applies to any platform.


After downloading the PDF Master Contract from the 20C New Feature, the following error occurs when trying to Open the PDF in Adobe Acrobat:

Adobe Acrobat Reader could not open '<FILE_NAME.pdf>; because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't properly decoded)

However, if the user downloads and saves the PDF File and then right clicks ont he file and does an "Open With" and chooses Word, the file opens without issue

Steps to Reproduce:
1. Link Master Contract to PO
2. Save and Close or Submit the PO
3. In Read Only Mode, press the PDF Button to Download the Master Contract
4. Open it in Adobe Acrobat Reader
5. Error 


20C Upgrade and Opt-In


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.