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500201802 Error When Booking In a Case (Doc ID 2742546.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety Cloud Service - Version 8.2 and later
Oracle Life Sciences Argus Safety - Version 8.2.1 and later
Information in this document applies to any platform.

Symptoms

Getting error messages when trying to Book-In case and Routing case

Pop-Up Error:

Error No: 500201802 Description:
FDI_BUS_CASE_CASESAVE_FAILED

CNM_ERROR_LOG:

Argus Safety.COM :- Oracle error 1 occurred.
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "ARGUS_APP.GSS_CASE", line 59
ORA-06512: at line 1SQL: begin gss_case.p_case_startup(:PI_CASE_ID); end;PL/SQL Call Stack:  SQL673        PKG_CONSOLE_COMMON.P_ERROR_LOG1          __anonymous_block

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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