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Documents Remain On Hold After Batch Run (Doc ID 2742589.1)

Last updated on APRIL 06, 2021

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

Invoices and the associated credit notes remain on hold after running the batches.

Steps to Recreate:

  1. Ensure that IM_SUPPLIER_OPTIONS.HOLD_INVOICES set to Y.
  2. Create Purchase Order (PO) for 1 item/qty 10, cost 10 each.
  3. Create invoice for same item/qty 12, cost 10 each.
  4. Run reimautomatch batch.
  5. Run reimrollup batch.
  6. Notice the below status for documents:
      MRCHI is MTCH
      CRDNRQ is approved
  7. Create Credit Note (CN) for Credit Note Request (CNR).
  8. Run reimcreditnoteautomatch batch.
  9. Observe CRDNT & CRDNRQ are in APPRVE status however invoice and CN remains in Hold status.
  10. Execute again: REIM_AUTOMATCH_JOB, REIM_CREDIT_NOTE_AUTOMATCH_JOB and REIM_ROLLUP_JOB.
  11. Notice that all documents are in MTCH status however invoice and CN remains in Hold status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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