My Oracle Support Banner

Fusion HCM Digital Assistant Configuration Error "An Application Error Occurred. See the Incident Log for More Information." (Doc ID 2742629.1)

Last updated on JANUARY 08, 2021

Applies to:

Oracle Digital Assistant for Fusion HCM Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Chat Bot

When attempting to configure Digital Assistant in Fusion Application,
the following error occurs.

ERROR
-----------------------
"An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 15, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_HCM_UIAPP.".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. in a sandbox -> HCM Design Studio > Digital Assistant Configuration > Enter Server URL of the ODA Instance details and 'Web Channel ID' > Click on 'Save and Close'.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.