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User With [LDAP information] Does Not Exist Error Making Any Change to User Information in Cloud Admin Tool (Doc ID 2742832.1)

Last updated on JANUARY 11, 2021

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Unifier Cloud Admin

Unable to perform user administration in Cloud and OIM environment including password resets, locking/unlocking accounts, disable/re-enable accounts, editing user information. 

The administrator will receive of the errors similar to those noted below.

ERROR
-----------------------

Manually resetting password operation failed for user: Password reset failed because user with [LDAP information] does not exist in the directory
An error occurred while performing locking lock user operation. locking failed because user with [LDAP information] does not exist in the directory

Cause

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In this Document
Symptoms
Cause
Solution


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