EPS Page Hangs When Group By Is Set To None
(Doc ID 2743488.1)
Last updated on OCTOBER 19, 2023
Applies to:
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.10 to 20.12 [Release 20.10 to 20.12]Information in this document applies to any platform.
Symptoms
On the EPS page, when the group by is set to NONE, unnecessary code gets executed which is causing high memory usage and intensive error logging.
If there are many projects within the database, this situation can potentially cause the /rest/projects/gridData/load rest call to take 3+minutes to load and eventually cause the rest call to fail with a 500
exception (if NGINX or another web server sits in front of WebLogic closing the request before complete), resulting the page to indefinitely hang with the pulsing circle.
Steps to Re-produce
- Login to P6 web and navigate to EPS page.
- Select the group by as None .
- Refresh the page.
Note, you may have to reload the EPS page with the changes to the view, but once the group by is set to none, tailing the P6WebAccess.html|.log will show this issue.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |