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FA: SCM: OM: Order gets Stuck in Approval Pending Status due to Un-Referenced RMA Lines (Doc ID 2743536.1)

Last updated on JANUARY 12, 2021

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

If a customer has Order Approval enabled and creating un-referenced RMA's, the orders are getting stuck in approval pending status.

Changes

1. Enable Order Approval
2. Create an Order
3. Add un-referenced RMA line
4. Save and Submit the Order
5. Order Line show "Not Started" status
6. Order is in Approval Pending and Locked

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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